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Reschedule / Cancel My Reservation
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Step
1
of 3
Please add the confirmation number/s
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You can find the confirmation number in the confirmation email we sent you (On the top left corner of the email)
Name on Card
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First
Last
Passenger Name
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First
Last
Next
Hello, How can we help you today?
I would like to reschedule my reservation
I would like to cancel my reservation
When have you booked this reservation?
I booked it less than 24 Hours ago.
I Booked it 24 Hours ago or more.
Your Trip is Non-Refundable
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I understand that my trip in non-refundable, please credit my 'Rider Account' for future ride's (After a 30% non-refundable fee) * Please note, if the driver was on his way to you, we will deduct 100% of your reservation.
If your request will be approved, there will be 30% Non-refundable fee. Please note, if the driver was on his way to you, we will deduct 100% of your reservation.
How would you like to proceed?
I want to keep account credits for future reservations.
I want a full refund back to my card.
What's next?
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I understand
1. Please submit form 2. We will review your reservation and confirm compliance with company policy. 3. Please allow up to Seven business days for the funds to return to your account. 4. Refund receipt will be emailed as we process your refund; thank you for your patience.
Do You Have a New Date?
Not Yet.
Yes, I will like to give a new date.
No worries, please let us know as soon as you have a date.
I understand
We will apply the funds from this/these reservation to your riders account, and we'll apply it towards your future rides.
New Pick-Up Date / Time
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Date
Time
We will update your reservation with the new date and time.
I understand
We will send you an email receipt with the new updated date and time shortly.
Previous
Next
How many more days to your trip?
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Cancel between 24 Hours after booking, and 72 Hours before reservation start date.
7-14 Days
7 Days Or less
Less Than 24 Hours
Check the box to indicate you're agreeing with the 20% non-refundable cancellation fee
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I agree to the 20% non-refundable fee
CANCELLATIONS and NO SHOW POLICY
100% Deposit is required on all reservations (20% deposit for transportation is non-refundable if cancelled between 14 days or more, 30% deposit for transportation is non-refundable if cancelled less than between 7-14 days prior to start date, 50% non-refundable if canceled within 7 days). Canceling a trip within 24 hours shall then be the full fare non-refundable.
If you need to cancel your booking, you must immediately fill out the cancellation form located on our website found in the link herein; https://nycwheelchairtransportation.com/cancellation-survey-form/
NYNJ Taxi Corp DBA NYC Wheelchair Transportation will apply a 100% administration/transaction charge on all bookings when you fail to fill out the cancellation form as requested hereinabove.
No Show
In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
Check the box to indicate you're agreeing with the 30% non-refundable cancellation fee
*
I agree to the 30% non-refundable fee
CANCELLATIONS and NO SHOW POLICY
100% Deposit is required on all reservations (20% deposit for transportation is non-refundable if cancelled between 14 days or more, 30% deposit for transportation is non-refundable if cancelled less than between 7-14 days prior to start date, 50% non-refundable if canceled within 7 days). Canceling a trip within 24 hours shall then be the full fare non-refundable.
If you need to cancel your booking, you must immediately fill out the cancellation form located on our website found in the link herein; https://nycwheelchairtransportation.com/cancellation-survey-form/
NYNJ Taxi Corp DBA NYC Wheelchair Transportation will apply a 100% administration/transaction charge on all bookings when you fail to fill out the cancellation form as requested hereinabove.
No Show
In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
Check the box to indicate you're agreeing with the 50% non-refundable cancellation fee
*
I agree to the 50% non-refundable fee
CANCELLATIONS and NO SHOW POLICY
100% Deposit is required on all reservations (20% deposit for transportation is non-refundable if cancelled between 14 days or more, 30% deposit for transportation is non-refundable if cancelled less than between 7-14 days prior to start date, 50% non-refundable if canceled within 7 days). Canceling a trip within 24 hours shall then be the full fare non-refundable.
If you need to cancel your booking, you must immediately fill out the cancellation form located on our website found in the link herein; https://nycwheelchairtransportation.com/cancellation-survey-form/
NYNJ Taxi Corp DBA NYC Wheelchair Transportation will apply a 100% administration/transaction charge on all bookings when you fail to fill out the cancellation form as requested hereinabove.
No Show
In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
What was the primary reason for canceling your service?
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No longer need it
Found a better price
Other
If other reason, please specify
Feel free to leave a message.
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