Term and Conditions and Signed Service Agreement
TERMS AND CONDITIONS
Please read these Terms and Conditions carefully. By using the Service, you agree that you have read and understood the terms in these Terms and Conditions which apply to you. These Terms and Conditions constitute a legally binding agreement (“Agreement”) between you and NYC Wheelchair Transportation. The Agreement applies to your use of the Service provided by NYC Wheelchair Transportation. If you do not agree to the Terms and Conditions, please do not use or continue using the Service.
Thank you for making NYC Wheelchair Transportation your choice for private transportation. To ensure the most pleasant travel experience, please take a moment to read the important information below. It is also advised that you review the enclosed confirmation for accuracy.
We are here for you! Reach us at +1.212.705.8773
Did you know? Planning your trip with us is easier than ever! There are three ways to book your private transportation 24 hours:
Online – Visit us at NYCWheelchairTransportation.com
Call the US- Call us anytime at any of the numbers listed above, and a representative will be happy to help.
E-mail- [email protected] We have cars, vans, limos, and buses. Wheelchair Accessible Vehicles are available 24 Hours. We can transport any size group. Schools, Corporate Accounts, Weddings, Proms, Special Events, Long Distance Trips, and Deliveries are all welcome!
NYC Wheelchair Transportation reserves the right to modify the terms and conditions of this Agreement, and such modifications shall be binding on you only upon your acceptance of the revised Agreement. NYC Wheelchair Transportation reserves the right to modify any information on pages referenced herein from time to time, and such modifications shall become effective upon posting. Continued use of the NYC Wheelchair Transportation Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
- REPRESENTATIONS, WARRANTIES, AND UNDERTAKINGS
By using the Service, you represent, warrant / undertake that:
- You are at least eighteen (18) years old, or that you have the legal capacity to enter into the Agreement;
- All the information which you provide shall be true and accurate;
- You will only use the Service for the intended and lawful purposes; and
- You will not try to interrupt or harm the Service.
As a customer/client, you understand that the request or use of NYC Wheelchair Transportation Services may result in charges to you. NYC Wheelchair Transportation Services charges fares and other applicable fees, tolls, surcharges, and taxes.
NYC Wheelchair Transportation has the authority and reserves the right to determine and modify pricing at any time. You are responsible for all charges incurred. For instance, if we double park the car in the street and get a ticket, NYC Wheelchair Transportation has a right to charge your card for that ticket or waiting fees.
Fees and Other Charges
- Service Fee – You may be charged a “service fee” for each ride as billed by NYC Wheelchair Transportation at the end of each trip.
- Prime Time – At certain times, including times of high demand for NYC Wheelchair Transportation services (“prime time”), you acknowledge that charges may increase substantially.
- Cancellation Fee – You may only cancel a ride under the circumstances provided herein. Please check our cancellation clause for more details.
- Damage Fee – If you materially damage our vehicle, you agree to pay a “damage fee” of up to $250, depending on the extent of the damage (as determined by NYC Wheelchair Transportation in its sole discretion), towards vehicle repair or cleaning. NYC Wheelchair Transportation reserves the right (but is not obligated) to verify or otherwise require documentation of damages before processing the damage fee.
- Tolls – In some instances, tolls (or return) may apply to your ride. You undertake to pay for all toll charges as and when required. In addition to that, tolls will be charged at the end of the trip because the driver may change the route; in case the driver needs to detour because of a traffic jam after the driver will report the path and NYC Wheelchair Transportation will charge the card on file.
- Additional gear or staff needed to complete the job. If you didn’t describe your needs completely, for example, but not limited to: if you failed to tell us that there are stairs, we need to lift you over, or you gave us the wrong number of steps we need to lift you over, or if the passenger weight supplied by you is less than the actual weight, and as a result of that we need to dispatch additional staff members or gear, we have the right to revise the confirmation and add the fees and charge your card.
- Other Charges – Other fees and surcharges may apply to your ride including actual or anticipated airport fees, state or local fees. In addition, where required by law NYC Wheelchair Transportation will collect applicable taxes.
Facilitation of Charges
All charges are facilitated through a third-party payment processor. NYC Wheelchair Transportation may replace its third-party payment processor without notice to you. Charges shall only be made through NYC Wheelchair Transportation.
NYC Wheelchair Transportation may group multiple charges into a single aggregate transaction on your payment method based on the nature of the charges and/or the date (s) they were incurred.
NYC Wheelchair Transportation will be able to cancel before 7 days of the service with a non-refundable fee of 20% if you choose to leave the funds for future trips; NYC Wheelchair Transportation will credit your account without penalties.
However cancellation within 7 days, there will be no refund, still, you will be able to use the funds for future trips minus 20% for the cancellation, the funds will never expire.
For Ambulette or Ambulance, there will be no refunds regardless of how long the trip was canceled before the date of the service but you will be able to keep the funds to be used for future trips minus 30% non-refundable for the cancellation. NYC Wheelchair Transportation places these fees as a safeguard to ensure there is no loss of revenue because once payment for the trip has been received; NYC Wheelchair assigns a vehicle and driver to the trip in the calendar.
Credit Card Authorization
Upon addition of a new payment method or each ride, NYC Wheelchair Transportation may seek the authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. In order for NYC Wheelchair Transportation to secure the vehicle for a trip, NYC Wheelchair Transportation must collect full payment for the trip, whether it’s a one-way trip or a round trip, NYC Wheelchair Transportation will collect full payment.
- CANCELLATIONS and NO SHOW POLICY
100% Deposit is required on all reservations (20% deposit for transportation is non-refundable if cancelled between 7-14 days, 50% deposit for transportation is non-refundable if cancelled less than 7 days prior to start date). The cancellation fee shall be 50% of the Full fare, unless request is canceled more than 7 days from departure destination. After equipment has already arrived at the departure destination, such fee shall then be the full fare.
If you need to cancel your booking, you must immediately fill out the cancellation form located on our website found in the link herein; https://nycwheelchairtransportation.com/cancellation-survey-form/
NYC Wheelchair Transportation will apply a 100% administration/transaction charge on all bookings when you fail to fill out the cancellation form as requested hereinabove.
In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
NYC Wheelchair Transportation will take reasonable endeavors to get you to your destination on time, but we shall not be liable for any vehicle breakdowns, accidents, or traffic delays that are beyond our control. Under no circumstances shall NYC Wheelchair Transportation be liable for any loss of profits, business, or for any indirect or consequential loss whatsoever.
All luggage and personal items are carried entirely at your own risk. NYC Wheelchair Transportation recommends that you have personal adequate travel insurance in force.
- HOW DO WE CHARGE FOR A ROUND TRIP
When reserving a round trip, NYC Wheelchair Transportation will create one confirmation which will only be charged once. This means that the initial quote sent by NYC Wheelchair Transportation only applies to one way and the receipt that we issue to you clearly states so. To further put this into perspective, the routing information entails only a pick-up address and a drop-off address which is covered by the cost in the description for example “each way amounts to 1X 188.0.” At the point that you acknowledge this and submit payment information, NYC Wheelchair Transportation has the liberty to charge for this one way and will further proceed to create a return trip confirmation with a unique number which will also be charged as well. Based on the foregoing NYC Wheelchair Transportation will issue you with two receipts.
At the time that NYC Wheelchair Transportation is creating the information, it is a necessity that we save the information alongside a pick-up time therefore we recommend that unless you are requesting a specific pick up time from NYC Wheelchair Transportation, we will not come for the return trip time as indicated in the return confirmation. In the alternative, the confirmation will exist in a unique status where NYC Wheelchair Transportation will wait for you to contact us when ready for the return trip. This acts as a measure of ensuring our customers do not pay waiting fees in the event they are not ready.
- WRONG ADDRESS
In case we arrive at the address supplied by the customer, and we find out that this address is wrong, we will update the correct address in the reservation, the customer will be responsible to pay the difference cost due to the address change if any.
- PRODUCT NOT AS DESCRIBED
When taking your reservation, we make sure to ask for all the details we need to perform your transport or other services requested by you, the right way to perform the job, for example, but not limited to: A. which vehicle to use, B. Which gear we use to perform the job, C. How many staff members will perform the job is reserved to the dispatch manager to decide. Still, this is our responsibility to execute the job in a professional and safe way, best suited to the conditions described by the booking person that booked this trip/job. You agree not to dispute the charge for this job/ride, even if you do not agree with the decision of how to execute this job by the dispatch manager
- LATE ARRIVAL OF AMBULETTE OR AMBULANCE
We always plan ahead of the driver’s route and make new reservations only if the timeline works, we will never take new reservations if we know that the driver will be delayed for the agreed pick-up time. In rare cases, when a patient that is riding with the driver that is scheduled to pick you up, has a medical emergency, we will rush the patient to the nearest hospital, or ground the vehicle and wait for an emergency unit to arrive and treat that rider. In this case, you understand that the driver will be late for the agreed pick-up time as agreed.
- PENDING PICK UP (HOSPITAL DISCHARGE ETC)
When you’re scheduling an Ambulette or an Ambulance service for a hospital discharge or transfer, or any other transport where you are not yet sure when will you be available for that pick-up, we will reserve the transportation and send you a receipt at a random time, (as we need to select the exact time to be able to save and create your reservation) but in our end, this ride will be marked as “Pending Pick-Up” that means that we will not attempt to pick up at the time stated in the reservation, but we will wait for your call to request the pick-up, in this case, as soon as you call to request the pick-up, we will send your request for dispatch, and wait for the closest driver to become available for your pick-up, you understand that each driver has a pre-scheduled route, and must attend to those rides first, we commit to you, to give you priority and service you first, before servicing new reservations received from the same day of the agreed service date.
There is no set time that we can guarantee, but in most cases, if your pick-up address is within NYC, wait time can take one hour or more, and outside the NYC metro area can take 2 hours or more, but again time may exceed one hour even in the NYC metro area.
- BY HOUR SERVICE
The minimum time required for “By the hour service” is 3 hours, if the trip will last more than 3 hours, we will add additional hours to the reservation and charge the card on file.
- NEVER OFFER PAYMENT TO DRIVERS
Base rate and gratuity are collected at checkout; this is due to safety reasons and to make your experience smooth by not having to worry about paying the driver on the day of your transport. Please never offer payments to the driver as they can be viewed as a solicitation of our drivers for private rides outside of NYC Wheelchair Transportation services.
- CAR TYPE
We offer regular or wheelchair-accessible vehicles, 3 Passengers, and up to 8 passengers in a wheelchair accessible or up to 56 passengers in a regular passenger.
When ordering certain class IE Economy/Basic/VIP/Executive you will get our default and most popular vehicle (Mercedes Metris) unless at the time of your trip all Mercedes Metris are fully booked you will be the next to get this vehicle, but if all of the Metris is booked, you will receive the same class vehicle, which is the Toyota Sienna or Dodge Caravan.
If you reserved a certain vehicle, please make sure your reservation mentioned the specific vehicle (Not a vehicle class IE Economy/Basic/VIP/Executive).
- NEW FACE-COVER POLICY
Face covers or masks will be mandatory for everyone riding or driving with us.
This policy is designed to help protect the health and safety of you and your driver and will go into effect on May 18, 2020.
When wearing a face cover or mask, make sure it covers your face from the bridge of your nose down to your chin.
- NO FRONT-SEAT PASSENGERS
To allow for more distance between you and your driver, we are advising riders to no longer sit in the front seat.
This means every ride with us will have one fewer passenger seat available.
- AIRPORT TRANSFERS
You must allow sufficient time when booking your ride to allow for the check-in times required by your airline and for any delays caused by traffic conditions. NYC Wheelchair Transportation shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
You must order a suitable car size for the number of passengers and luggage. NYC Wheelchair Transportation cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
If you need to transport a wheelchair please specify this at the time of booking.
NYC Wheelchair Transportation will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by NYC Wheelchair Transportation.
Once you have accepted your quotation, please check your booking confirmation carefully and inform NYC Wheelchair Transportation promptly of any errors. NYC Wheelchair Transportation shall not be responsible for any delays caused or costs arising from your failure to provide NYC Wheelchair Transportation with correct information.
All car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated/agreed in advance.
Please make sure to call or text 212.705.8773 as soon as you land, informing us about your arrival will give the driver enough time to head in your direction and meet you at the passenger pick-up platform without delays.
Payments can be made by credit and debit cards. A full receipt will be emailed directly to you. Please note that an emailed receipt can take up to 48 hours.
- THE SERVICE ‘VEHICLE CONDUCT’
You shall be responsible for the behavior of all passengers in the car during the whole journey. A charge of $250 will be levied to cover the cleaning costs in the event that the vehicle is soiled by any passenger.
Eating and drinking in cars are not permitted. Exceptional circumstances for babies and medical reasons will be permitted with prior permission. All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child’s parent/guardian. These can be held by the driver in the event of a return journey booking. NYC Wheelchair Transportation will not carry more passengers than its insurance or licensing allows.
Smoking is never permitted in any of our vehicles.
You agree to waive your respective rights to resolution of disputes in a court of law by a judge or jury and agree to resolve any dispute by arbitration, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA is inapplicable for any reason, then this Arbitration Agreement is governed by the laws of the State of New York, including NYC. Code tit. 10, § 5701 et seq without regard to choice of law principles. This Arbitration Agreement survives after the Agreement terminates or your relationship with NYC Wheelchair Transportation ends. Any arbitration under this agreement will take place on an individual basis; class arbitrations and class actions are not permitted.
You understand if you have an unpaid balance to NYC Wheelchair Transportation and do not make satisfactory payment arrangements, your account may be placed with an external collection agency. You will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.
In order for NYC Wheelchair Transportation or its designated external collection agency to service your account, and where not prohibited by applicable law, You agree that NYC Wheelchair Transportation and the designated external collection agency are authorized to (i) contact you by telephone at the telephone number(s) you are providing, including wireless telephone numbers, which could result in charges to you, (ii) contact you by sending text messages (message and data rates may apply) or emails, using any email address you provide and (iii) methods of contact may include using prerecorded/artificial voice message and/or use of an automatic dialing device, as applicable.
You fully understand that NYC Wheelchair Transportation shall not tolerate and/or entertain any disputes pertaining to you not showing up at the particular venue and at the agreed time, in the event, you claim NYC Wheelchair Transportation has created a duplicate charge which is not the case as this has been extensively illustrated, Roundtrip charges as explained under clause 7 as well as Ambulette stair assist where the number of the staff members to help in lifting a person over the steps and/or the gear NYC Wheelchair Transportation uses to lift a person over the steps such as a wheelchair, stair chair will be determined by the dispatcher, in the event you refuse to receive the service because you misunderstood the mechanisms we apply to lift over the stairs, NYC Wheelchair Transportation will automatically apply the No Show Policy.
NYC Wheelchair Transportation will NOT entertain disputes based on the following claims which have been fully addressed in these terms and conditions:-
- A claim by the customer for multiple charges on the services offered by NYC Wheelchair Transportation.
- A claim by the customer disputing the quality of services offered.
- An incident involving the customer not showing up after requesting our services.
- An incident whereby the cardholder does not recognize the charge for our services thus reporting it as fraudulent.
- A customer’s request for a refund after payment has been processed.
DISCLAIMER OF WARRANTIES
NYNJ Taxi Corp DBA NYC Wheelchair Transportation makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Service. NYC Wheelchair Transportation does not represent or warrant that (a) the use of the Service will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any service obtained by you, will meet your requirements or expectations. The Service is provided to you strictly on an “as is” basis. All conditions, representations, and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded to the extent permissible by law.
NYC Wheelchair Transportation makes no representation or warranty of any kind whatsoever express or implied, in respect of Services provided by Third Party Providers. You agree that you shall bear all risk arising out of your use of the service and shall have no recourse to NYC Wheelchair Transportation in respect of the same.
- NO WAIVER
The failure of NYC Wheelchair Transportation to enforce any right or provision in the Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions as modified from time to time may not be assigned by you without the prior written approval of NYC Wheelchair Transportation but may be assigned without your consent by NYC Wheelchair Transportation. Any purported assignment by you in violation of this section shall be void.
- ENTIRE AGREEMENT
This Agreement comprises the entire agreement between you and NYC Wheelchair Transportation and supersedes any prior or contemporaneous negotiations or discussions.
Tolls, Surcharges, and Fees
Your trip fare covers more than just time and distance. Here is a breakdown of additional charges that may apply to your trip. When you accept a trip with an upfront price, the estimated costs are incorporated into your trip fare based on the predicted route. Tolls and surcharges may be adjusted in the event your actual route differs from the predicted route.
The booking fee is a variable fee added to every trip you take in most U.S. markets. Booking Fees help support regulatory, safety, and operational costs. This fee scales with the distance of the trip and is variable because operational costs scale with the distance of the trip. Please note, not all states have a booking fee.
Tolls and Surcharges
Additional charges may apply to your trip, such as: estimated tolls; surcharges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities that are meant to offset governmental fees imposed on rideshare services. These charges are automatically included in your trip price. Depending on the charge and location, these additional charges may be retained by your driver, paid by your driver to us or related entities, or passed through in whole or in part to a governmental agency or other third parties. Please note that such charges included in your trip price may not match the amount retained by your driver, paid to us, or passed through to a third party or government agency; may not correspond to any third-party or government charge, and may relate to charges or inconveniences that occur before or after your trip.
Smoking is not permitted in any of our vehicles.
Children under the age of 16 years old must be accompanied by an adult. While laws vary from state-to-state, we support the strongest safety standard by recommending that small children five years and under be secured in a child restraint seat for transportation. If federal, state, or local law requires your child be secured in a child safety seat, please bring one as it is the parent’s or caregiver’s responsibility. We do not provide child restraint seats and likely will not be able to provide service without one.
Your privacy is very important to us. At NYNJ Taxi Corp we have a few fundamental principles that we follow:
- We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of our site.
NYNJ Taxi Corp (“NYNJ Taxi”) operates several websites including www.NYCWheelchairtransportation.com. It is the NYNJ Taxi Corp policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, NYNJ Taxi collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. NYNJ Taxi’s purpose in collecting non-personally identifying information is to better understand how NYNJ Taxi’s visitors use its website. From time to time, NYNJ Taxi may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
NYNJ Taxi also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. NYNJ Taxi only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to NYNJ Taxi’s websites choose to interact with NYNJ Taxi in ways that require NYNJ Taxi to gather personally-identifying information. The amount and type of information that NYNJ Taxi gathers depend on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive www.nycwheelchairtransportation.com updates via email, we collect their emails. For example, when you sign up for an account, we ask for personal information, like your name, email address, telephone number or credit card to store with your account. When visitors comment on our blog, we ask them to provide a username and email address. For those who wish to receive www.nycwheelchairtransportation.com updates via email, we collect their emails.
In each case, NYNJ Taxi collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with NYNJ Taxi. NYNJ Taxi does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
NYNJ Taxi may collect statistics about the behavior of visitors to its websites. For instance, NYNJ Taxi may monitor the most popular pages on the www.nycwheelchairtransportation.com site or use spam screened by the Akismet service to help identify spam. NYNJ Taxi may display this information publicly or provide it to others. However, NYNJ Taxi does not disclose personally-identifying information other than as described below.
Information We Share
NYNJ Taxi discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on NYNJ Taxi’s behalf or to provide services available at NYNJ Taxi’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using NYNJ Taxi’s websites, you consent to the transfer of such information to them.
NYNJ Taxi will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors, and affiliated organizations, as described above, NYNJ Taxi discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or another governmental request, or when NYNJ Taxi believes in good faith that disclosure is reasonably necessary to protect the property or rights of NYNJ Taxi, third parties or the public at large.
If you are a registered user of an NYNJ Taxi website and have supplied your email address, NYNJ Taxi may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with NYNJ Taxi and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
NYNJ Taxi takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information, as discussed below.
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold, in particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage, and processing procedures, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to NYNJ Taxi employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
If NYNJ Taxi or substantially all of its assets were acquired, or in the unlikely event that NYNJ Taxi goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of NYNJ Taxi may continue to use your personal information as set forth in this policy.
Comments and other content submitted to Disqus anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
NYNJ Taxi uses Google Analytics in its application. Campaign analytics are tracked through Google Analytics for our clients. NYNJ Taxi utilizes the Google Analytics Reporting API to gather analytics about your campaigns and present them in an actionable way via charts and conversion statistics. NYNJ Taxi discloses client Google Analytics information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on NYNJ Taxi’s behalf or to provide the services available at NYNJ Taxi’s websites.
Compliance and cooperation with regulatory authorities
In March of 2018, New York State passed a law that puts a new surcharge on rides in Manhattan below 96th St in taxis and for-hire vehicles. This fee is called the New York State Congestion Surcharge.
Starting in February 2019, for-hire vehicle riders will be charged an extra $2.75 per trip, or $0.75 when it’s a carpool ride, on trips that start, end, or pass through Manhattan below 96th St. Rides that start and end in the Bronx, Brooklyn, Queens or Staten Island and never enter Manhattan below 96th St will not be subject to the surcharge.
The full amount of the surcharge will be sent to the MTA, as mandated by the new NY State legislation—it will not go to the driver or the for-hire vehicle company.
We want to work in partnership with legislators to reduce street congestion in New York City, but we see a better way of achieving that: through comprehensive congestion pricing. So, we will continue to advocate for the adoption of a comprehensive congestion pricing plan that also applies to personal vehicles and delivery trucks, not just for-hire vehicles and taxis; experts agree it is the best way to meaningfully reduce traffic in Manhattan’s central business district and adequately fund mass transit.
Other taxes and fees
In addition to the new NYS Congestion Surcharge that you’ll see on Manhattan trips below 96th St, you’ll continue to notice other government-imposed taxes and fees listed on your receipt. Read below to learn all about what the taxes and fees on your receipt mean, and where that money goes.
NYS Congestion Surcharge
For New York trips starting in, ending in, or passing through Manhattan, a congestion surcharge is applied in the amount of $2.75 per trip or $0.75 per carpool ride. The will appear on your receipt as NYS Congestion Surcharge.
Black Car Fund
The Black Car Fund surcharge applies at a rate of 2.5% on all rider fares including other surcharges, tolls, and tips. The NYS Congestion Surcharge is not subject to the BCF surcharge. This will appear on your receipt as NY State Black Car Fund.
For certain trips within New York State, sales tax applies on all rider fares including surcharges and tolls. The NYS Congestion Surcharge and tips are not subject to sales tax. This will appear on your receipt as Sales Tax.
For certain trips originating outside of New York City, a NY TNC fee applies at a rate of 4% on all rider fares. The NYS Congestion Surcharge, tolls, and tips are not subject ot the TNC fee. This will appear on your receipt as TNC Assessment Fee.
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:
- Less than 25 pounds: Lap carrier permitted
- More than 25 pounds: Must be reserved as Non-Stop Van
Per ADA requirements, the restrictions above do not affect service animals.
Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.
Employees assigned to driving duties (“drivers”) must at all times meet the following criteria:
- drivers must have a current, valid driver’s license for the state in which the employee performs his or her driving duties; and
- drivers must maintain a clean driving record, i.e., must remain insurable under our company’s liability insurance policy.
Any employee driving a Company vehicle or driving on Company business must observe all safety, traffic, and criminal laws of this state. No driver may consume alcohol or illegal drugs while driving a Company vehicle, while on Company business, while in a Company vehicle, or prior to the employee’s shift if such consumption would result in a detectable amount of alcohol or illegal drugs being present in the employee’s system while on duty. In addition, no driver may consume or use any substance, regardless of legality or prescription status, if by so doing, the driver’s ability to safely operate a motor vehicle and carry out other work-related duties would be impaired or diminished. No driver may pick up or transport non-employees while in a Company vehicle or on Company business, unless there is a work-related need to do so. Any illegal, dangerous, or other conduct while driving that would tend to place the lives or property of others at risk is prohibited.
Anything a driver does in connection with the operation of motor vehicles can affect that driver’s fitness for duty or insurability as a driver. Regardless of fault, circumstance, on- or off-duty status, time, or place, any driver who receives a traffic citation from or is arrested by a law enforcement officer, or who is involved in any kind of accident while driving, must inform an appropriate supervisor about the incident immediately or as soon as possible thereafter. Any penalty, fine, imprisonment, fee, or other adverse action imposed by a court in connection with such an incident must be reported immediately to an appropriate supervisor. In both of the above situations, the matter will be reported to the Company’s insurance carrier so that a prompt decision on continued coverage of the employee can be made. The driver involved in an accident or cited by a law enforcement official for violating a motor vehicle law must turn over any documentation relating to such incident as soon as possible to the employer, and must cooperate fully with the employer in verifying the information with other parties involved and with law enforcement authorities. While parking tickets will not affect a driver’s insurability, any parking ticket issued on a vehicle that is being used for company business should be reported to an appropriate supervisor at the earliest possible opportunity.
Any employee who violates any part of this policy, or who becomes UN-insurable as a driver, will be subject to reassignment and/or disciplinary action, up to and possibly including termination from employment. All employees with driving duties must sign the following agreement:
I have read and understand the Company’s Driver Policy, and I agree, in the event that I am ever found to be UN-insurable, or that I lack a clean driving record or a valid and current driver’s license, that if necessary, I will accept whatever alternative assignment the Company may give me and that I understand that a reduction in pay, change in hours, change in duties, and/or change in work location may result from the reassignment. I further understand that the Company does not and cannot guarantee that any particular reassignment will be available in the event of a problem with my driver’s license, driving record, or insurable as a driver, and that if no reassignment is possible, termination of my employment may occur.
When using the companies gear, such as stairs chair, stretcher etc., in case of damage or lost of the gear, and we find that it happened because of your negligence, you agree to pay back the full amount of the same model or better.
Drivers should always treat customers in professional manner.
Drivers should never offer transportation services to NYNJ Taxi customers, mandatory $5000 small claims will be filed automatically.
Equal Employment Opportunity
NYC WHEELCHAIR TRANSPORTATION provides equal employment opportunities to all employees and applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. NYC WHEELCHAIR TRANSPORTATION prohibits unlawful employee harassment or discrimination based on the abovementioned characteristics. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.
Commitment to Diversity
NYC WHEELCHAIR TRANSPORTATION is committed to creating and maintaining a workplace where all employees have an opportunity to participate and contribute to the business’s success and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and how we do business at NYC WHEELCHAIR TRANSPORTATION and is an essential principle of sound business management.
Americans with Disabilities Act (ADA) / Americans with Disabilities Amendments Act (ADAA) and Reasonable Accommodation
It is the policy of NYC WHEELCHAIR TRANSPORTATION to comply with all federal and state laws concerning the employment of persons with disabilities and to act by regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is company policy not to discriminate against qualified individuals with disabilities regarding application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment.
Requests for Reasonable Accommodations
NYC WHEELCHAIR TRANSPORTATION will reasonably accommodate qualified individuals with a disability so they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the housing creates an undue hardship to NYC WHEELCHAIR TRANSPORTATION. Contact Human Resources (HR) with any questions or requests for total. All employees are required to comply with the company’s safety standards. Current employees who pose a direct threat to the health or safety of themselves or other individuals in the workplace will be placed on leave until an organizational decision has been made regarding the employee’s immediate employment situation. Individuals using illegal drugs are excluded from coverage under the company ADA policy. The HR Department is responsible for implementing this policy, including resolving reasonable accommodation, safety/direct threat, and undue hardship issues. Please see Human Resources if you would like to request a reasonable accommodation to perform the essential duties of your position.
Oversized and Extra Luggage Policy
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free!
Extra fees may apply in the following instances. Contact us for needs outside of those listed.
Excess/Oversized Baggage – $10 fee per item
- Checked bag exceeds 50 pounds (or approximately 23 kilograms).
- Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.
- Excessive size or number of bags may require an Exclusive reservation.
Boxes – $10 fee per item
Excessive size or number of boxes may require an Exclusive reservation.
Golf Clubs – Varies
Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)
Bikes – Varies
Exclusive reservation required. Box required.
Skis and Snowboards – Varies
Exclusive reservation required.
Surfboards – Varies
Exclusive reservation required.