Support and Help

Yes. Depending on your weight and staircase, we will have to provide two or more operators and a unique stair chair.

Yes, we offer many types of Wheelchairs: Transport, Geriatric, Geriatric, with leg-rest ETC.

Yes. But not always. Please keep in mind that we are a non-emergency service. We will try to dispatch your call ASAP. However, we suggest scheduling a reservation as early as possible to assure timely service.

Yes. If the travel time is more than 12 hours, we provide two drivers for additional assistance.

Depends on the size of the vehicle, we can accommodate one wheelchair passenger and up to 6 additional passengers

Yes. We can transport up to 2 passengers who use wheelchairs per van. In addition, we have a Sprinter that can carry 2 Wheelchairs to a Bus to accommodate 7 Wheelchairs together.

We accept all credit and debit cards.

When creating a reservation on-line or by phone, a reservation email will be sent to you, you will follow a link on that email to update your credit card info.

Our current weight limit is 650LBS

Non-emergency medical transportation is a form of medical transport provided for non-emergency situations to people who do not require immediate medical attention. Non-Emergency transportation is a safe and comfortable way for the disabled to travel without transferring from your wheelchair, stretcher, oxygen tank, or any other apparatus needed, as long as you do not require immediate medical attention from an EMT DOCTOR or NURSE. Ambulances, helicopters, and other emergency transport vehicles may also use in non-emergency medical transport; however, the primary use of this type of transportation is to travel with a medical team that can provide urgent life support if the need arises. This type of service can be considered expensive if you do not require such assistance. Thus, Non-Emergency transportation is available by ambulette providers like us.

 

Yes. But not always. Please keep in mind that we are a non-emergency service. We will try to dispatch your call ASAP; however, we suggest scheduling a reservation as early as possible to ensure timely service.

Call Us Now at 212.705.8773

Yes, you can, sometimes we can accommodate up to 6 other passengers.

Yes: if the predicted route used in your upfront price includes an estimated toll, surcharge, or other fees, it will be automatically included in your trip price. Examples of these charges can include (but are not limited to):

– Tolls associated with your trip’s route
– Tolls associated with your driver’s return to the area in which they usually conduct trips
– Surcharges to or from airports, seaports, stadiums, and other venues & events
– City-specific surcharges meant to offset governmental fees imposed on rideshare services

If the tolls or surcharges on your route differ from our predicted route, the price of your ride may change.

WHO KEEPS THESE TOLLS & SURCHARGES?

Depending on the reason and location, these additional charges may be kept by your driver, paid by your driver to NYC Wheelchair Transportation or related entities, or passed through (in whole or in part) to a governmental agency or other third parties. Please also note that these changes to your trip’s price may not match the amounts kept by the parties mentioned above. Here are a few examples of when this may occur:

– You may be charged an estimated toll at the commercial toll rate even though your driver pays the non-commercial rate.
– You may be charged an estimated toll for your driver’s return to the area where they usually conduct trips, even if the toll doesn’t apply in the direction of your trip’s route.
– The tolls or surcharges you are charged may differ from the actual amount paid by a driver, such as when electronic and cash toll amounts vary.
A surcharge is added to your trip price in certain areas even though the location does not collect a corresponding payment from NYC Wheelchair Transportation or your driver.
– Depending on the area and the charge(s), multiple passengers may each pay the total amount of the estimated cost (s).