Support and Help
Login
Cancel Your Trip
Request a Quote
Feedback
Pay Your Reservation
Drive With Us
Support Ticket
Our Services.
Frequently asked Questions
How Far in Advance Must I Schedule a Transport?
I live on the fourth floor and my building has no elevator. Can you carry me up and down?
We do not have a wheelchair. Can you provide one?
If I need service now can you help?
Do I have to make a reservation?
Can you accommodate a power wheelchair?
I need to travel long distances, can you provide such service?
How many additional passengers can travel with a wheelchair?
Do you pick-up from airports?
Do you pickup from Hospitals?
Can you accommodate more then one wheelchair bound passenger in one vehicle?
Can we reserve a round trip?
Do you accept credit cards?
What type of payment method are you accepting
When creating a reservation on-line or by phone, a reservation email will be sent to you, you will follow a link on that email to update your credit card info.
My father is overweight person. Is there a weight limit for the service?
What is Non-Emergency Medical Transportation?
If I need service now can you help?
Call Us Now at 212.705.8773
My mother is handicapped. Can I travel with her in the same vehicle?
Do riders pay tolls or surcharges?
– Tolls associated with your trip’s route
– Tolls associated with your driver’s return to the area in which they usually conduct trips
– Surcharges to or from airports, seaports, stadiums, and other venues & events
– City-specific surcharges meant to offset governmental fees imposed on rideshare services
If the tolls or surcharges on your route differ from our predicted route, the price of your ride may change.
WHO KEEPS THESE TOLLS & SURCHARGES?
Depending on the reason and location, these additional charges may be kept by your driver, paid by your driver to NYC Wheelchair Transportation or related entities, or passed through (in whole or in part) to a governmental agency or other third parties. Please also note that these changes to your trip’s price may not match the amounts kept by the parties mentioned above. Here are a few examples of when this may occur:
– You may be charged an estimated toll at the commercial toll rate even though your driver pays the non-commercial rate.
– You may be charged an estimated toll for your driver’s return to the area where they usually conduct trips, even if the toll doesn’t apply in the direction of your trip’s route.
– The tolls or surcharges you are charged may differ from the actual amount paid by a driver, such as when electronic and cash toll amounts vary.
A surcharge is added to your trip price in certain areas even though the location does not collect a corresponding payment from NYC Wheelchair Transportation or your driver.
– Depending on the area and the charge(s), multiple passengers may each pay the total amount of the estimated cost (s).